Help Center

If you're having trouble placing your order and are uncertain about the cause. There are numerous reasons that can result in the failure to complete the order.

1. Technical difficulties:

Occasionally, technical glitches with the website or payment processing system may hinder your ability to place an order. To address this issue, attempt to refresh the page or clear your browser cache. If this persists, consider placing your order using an alternative device or browser.

2. Payment decline:

Regarding issues with payment rejection, please review the information provided below:

Accepted Payment Methods:

• Credit/Debit cards (VISA, MasterCard)

• Paypal

We do not accept the following payment methods:

• Personal checks

• Direct bank transfers

• Cash on delivery

• Visa gift cards

If your payment is declined, please try again after a short while. If the payment continues to be rejected, kindly verify your account balance initially. If your account balance appears to be sufficient but you're still unable to proceed with the payment, please consider checking the type of card being used or explore alternative payment methods.

3. Item Unavailability:

If the product you're trying to purchase is out of stock, you might encounter difficulty placing your order. Verify the availability status by checking the product page or contacting us directly.

4. Incorrect Shipping Address:

At times, inability to proceed with checkout can result from an inaccurate shipping address. Please ensure your shipping details are correct before finalizing your order.

For additional assistance, feel free to contact [Link of cs support] to us .

Typically, once you finalize your purchase, a confirmation email is promptly dispatched to you. However, some customers occasionally report difficulty in locating their confirmation email. 

This issue can stem from various causes, detailed below:

Incorrectly Entered Email Address: Verify the accuracy of the email address entered during checkout to ensure it's correct. Even a minor typo can impede the delivery of the confirmation email.

Email in Spam or Junk Folder: If the confirmation email isn't visible in your inbox, check the spam or junk folder associated with the correct email address linked to your order. Sometimes, our emails may be erroneously flagged, leading them to be routed to the spam folder. In such cases, you can open our email, mark it as important, and designate it as "not spam" to prevent recurrence of the issue.

Incomplete Order: If you haven't received a confirmation email, it's plausible that your order wasn't finalized or processed correctly. This might occur if you abruptly left the checkout page without proceeding to the thank you confirmation page, resulting in an incomplete order. Consequently, the system may flag it as an abandoned cart. Kindly contact your bank for further clarification in such instances.

If you've explored all potential reasons but are still unable to locate your order confirmation email, please don't hesitate to reach out to us at support@madixa.com or via our live chat. We'd be more than happy to provide further assistance.

Madixa does not include receipts with packages. Your package will only contain the shipping label.