Frequently Asked Questions

To receive comprehensive ordering guidance, please adhere to the following steps:

Step 1: Choose the desired item for purchase from our website.

Step 2:  Select the size and color you prefer.

Step 3: Please review the items in your shopping cart and ensure the accuracy of your shoe details.

Upon clicking the "Add to cart" button, a window will appear as depicted below. Within this window, you can adjust the quantity of items by clicking the +/- buttons, and allow a brief moment for the shopping cart to update accordingly.

After reviewing your details, you can click the "Check out" button to complete your purchase.

Step 4: Input your necessary personal details.

If you have a discount code from our website, input it into the designated "discount code" field and then click the "Apply" button.

Select your preferred payment method: You can use either a credit or debit card, or opt for PayPal.

After selecting your payment method, proceed by clicking the "Pay now" button to complete your purchase.

Whether you're looking to add new items or remove unwanted ones, having a clear grasp of the process ensures a seamless and hassle-free shopping experience. This article offers a detailed step-by-step guide on how to add or remove items from your cart.

Step 1:  Choose the size and color then click ADD TO CART.

Step 2: Review your cart by clicking this link or visit the https://madixa.com/ page and click the Cart button.

Step 3: Below, you'll find all the items' details displayed. Simply click on the "+" and "-" buttons to adjust the quantity as needed.

Your feedback on the usefulness of this article is highly valued. We would appreciate it if you could provide a review indicating whether it has been helpful to you. Please share your thoughts on its usefulness.

If you're having trouble placing your order and are uncertain about the cause. There are numerous reasons that can result in the failure to complete the order.

1. Technical difficulties:

Occasionally, technical glitches with the website or payment processing system may hinder your ability to place an order. To address this issue, attempt to refresh the page or clear your browser cache. If this persists, consider placing your order using an alternative device or browser.

2. Payment decline:

Regarding issues with payment rejection, please review the information provided below:

Accepted Payment Methods:

• Credit/Debit cards (VISA, MasterCard)

• Paypal

We do not accept the following payment methods:

• Personal checks

• Direct bank transfers

• Cash on delivery

• Visa gift cards

If your payment is declined, please try again after a short while. If the payment continues to be rejected, kindly verify your account balance initially. If your account balance appears to be sufficient but you're still unable to proceed with the payment, please consider checking the type of card being used or explore alternative payment methods.

3. Item Unavailability:

If the product you're trying to purchase is out of stock, you might encounter difficulty placing your order. Verify the availability status by checking the product page or contacting us directly.

4. Incorrect Shipping Address:

At times, inability to proceed with checkout can result from an inaccurate shipping address. Please ensure your shipping details are correct before finalizing your order.

For additional assistance, feel free to contact [Link of cs support] to us .

Typically, once you finalize your purchase, a confirmation email is promptly dispatched to you. However, some customers occasionally report difficulty in locating their confirmation email. 

This issue can stem from various causes, detailed below:

Incorrectly Entered Email Address: Verify the accuracy of the email address entered during checkout to ensure it's correct. Even a minor typo can impede the delivery of the confirmation email.

Email in Spam or Junk Folder: If the confirmation email isn't visible in your inbox, check the spam or junk folder associated with the correct email address linked to your order. Sometimes, our emails may be erroneously flagged, leading them to be routed to the spam folder. In such cases, you can open our email, mark it as important, and designate it as "not spam" to prevent recurrence of the issue.

Incomplete Order: If you haven't received a confirmation email, it's plausible that your order wasn't finalized or processed correctly. This might occur if you abruptly left the checkout page without proceeding to the thank you confirmation page, resulting in an incomplete order. Consequently, the system may flag it as an abandoned cart. Kindly contact your bank for further clarification in such instances.

If you've explored all potential reasons but are still unable to locate your order confirmation email, please don't hesitate to reach out to us at support@madixa.com or via our live chat. We'd be more than happy to provide further assistance.

Madixa does not include receipts with packages. Your package will only contain the shipping label.

You can also find the blanket sizes on the product page.

Here are the instructions for placing an order:

Step 1: Select a design

Tap on the product you're interested in.

Step 2: Select the product's size and color.

Step 3: Add to cart

• First, examine the size and color.

• After confirming the appropriate size and optional details, click the "ADD TO CART" button at the bottom.

Step 4: Save the initial customization

Upon selecting "ADD TO CART" the first item will be added to your cart, and will direct to the checkout page.

Next, select "Madixa logo" or you may click the 3 line from the top of your screen.

Then select home or shop.

Step 5: Decide on the second item.

After selecting "Madixa" or 3 lines from the top, follow the same steps as previously to order the second blanket.

Step 6: Add to cart

Once again, tap the "ADD TO CART" button located at the bottom.

Step 7: Save the customization for the second item.

• After selecting "ADD TO CART" to save the second blanket, you will be directed to the checkout page. 

• From there, you can continue shopping for similar blankets in different styles or review the contents of your shopping cart.

Step 8: Finalize Purchase

To proceed, select "CHECKOUT".

Please reach out to us promptly via email or live chat to modify the address for the other item. Alternatively, you can place multiple orders with different addresses.

If after checking both your inbox and spam folders, you haven't found any information regarding your order, please reach out to us via email or our live chat for assistance in resolving the issue.

1. Review the time policy regarding modifications initially:

Your order can only be modified or canceled within a 24 hours window from the time of placement. Subsequent to this timeframe, the order will be locked for processing, and alterations or cancellations will not be feasible.

2. Navigate to our "Contact Us" page:

Should your order fall within the specified policy timeframe, proceed to the provided link [Contact us link] or you may direct to our live chat on our website.

3. Generate a ticket for your request:

Upon accessing the form, ensure to furnish precise details pertaining to your order. 

4. Extend the time available for order modifications:

For modification requests, the production time frame is extended by 1-2 days. Please note, during peak seasons such as holidays, if your order requires design modifications, we may not be able to guarantee timely delivery as it will require additional time to adjust your design.

5. Submit the ticket request:

Once you have reviewed and confirmed that all the entered information is accurate, the final step is to click the "Submit" button.

Please be advised: If further information is required for your request, we will notify you within 48 hours.

If you wish to cancel an order you've recently made, kindly follow these straightforward steps:

1. Review the modification time policy:

• You can only cancel your order within 24 hours of placing it. After this period, the order will be processed and cannot be canceled. Once you've received the tracking number, cancellation is no longer feasible.

2. Go to our "Contact Us" page:

If your order is within the policy period, follow the provided link [Contact us link] or you may contact us via our live chat.

3. Generate a ticket for your inquiry:

Ensure to input precise information regarding your order when accessing the form.

4. Agreeing to all necessary terms:

Although we strive to accommodate your cancellation request, please understand that if your order has already entered production or has been shipped, a full refund may not be possible. We appreciate your understanding regarding this issue.

5. Send the ticket:

Once you've reviewed and ensured that all entered information is accurate, the final step is to click the "Submit" button.

Kindly note: If further information is required for your request, we will notify you within 48 hours.

Once the cancellation is finalized, you will receive another email confirming that your refund will be credited back to your bank account within 5-10 business days.

Thank you for your attention, and we trust you find this article beneficial! Feel free to leave a like or comment in the section below for any additional queries or feedback.

To update your shipping address, please adhere to these simple instructions:

1. Examine the policy regarding order modifications:

Address changes can only be made within 24 hours of placing the order. After this period, the order is finalized for processing and cannot be altered. Once a tracking number has been issued, address changes are no longer feasible. Therefore, it's crucial to double-check the address when placing your order to avoid any inconvenience.

2. Go to our Contact Us page:

If your order is still within the policy period, proceed to the provided link [contact us link] or you may contact us via our live chat.

3. Generate a ticket for your request:

When accessing the form, ensure to furnish precise information regarding your order, and input the new shipping address in the "Message" field.

4. Send the ticket:

Once you've reviewed and confirmed that all entered information is accurate, the final step is to click the "Submit" button.

Kindly note: If further information is required for your request, we will notify you within 48 hours.

Regrettably, the billing address is fixed by default and cannot be modified. Nevertheless, if the shipping address is accurate, you will still receive your order without any issue.

Our standard shipping takes about 7 to 15 business days. Yet, please remember that delivery times can vary due to factors like your location and any unexpected logistical events. Be assured, we're dedicated to making sure your order gets to you safely and on time! This timeframe starts after your shipment is sent.

NOTE:

• We strive for fast and reliable deliveries. However, if your package is impacted by unforeseen circumstances like weather or customs, please reach out to us and we'll be happy to track it down for you.

• Once your order is ready for dispatch, a tracking number will be sent to your email, allowing you to track it until it reaches your doorstep.

Greetings to all our esteemed customers who have come across this article!

We ensure that your products are delivered to your doorstep promptly!

1. Order placed:

At this stage, your order has been received. Your product details will be sent to our manufacturer and will be prepared for processing.

2. Processing your items:

Upon placing an order, it will undergo processing within the following 2 to 3 days. Please note that shipping movement occurs exclusively on business days.

(Kindly be advised that if you have any modification requests for your order, it may entail an extra processing time of 1-2 business days.)

3. Shipping Stage:

Once the order has undergone processing, it will be promptly transferred to the shipping carrier. You will receive a shipping confirmation email containing the tracking number for your package. Please allow a few additional days for the tracking number to register in the system.

4. Your package is currently en route:

Your package will be transported from domestic distribution to local distribution during its transit. Our standard shipping timeframe typically falls within the range of 7 to 15 business days. However, please keep in mind that delivery times may vary depending on factors such as location and any unforeseen logistical circumstances. This timeframe starts from the date of shipment, not the date the order is placed.

5. On its way to be delivered:

At this stage, your package has already been assigned an estimated delivery date and is currently out for delivery.

6. Delivered package:

Once the tracking status indicates "Delivered," it signifies that your package has been successfully delivered to the address you provided. To locate it, you can inspect your mailbox, inquire with your family members, search around your residence, or contact your local post office.

We recognize your eagerness to receive your package promptly. Nevertheless, unexpected events may occur that could potentially affect the shipping process.

If you haven't received any shipping emails, including the tracking number to trace your package, or if you've noticed that your package hasn't shown any updates during transit for 7-10 business days, please rest assured that in these situations, the tracking may not have been scanned yet, and your shipment is still progressing normally.

However, if you observe that your package has not shown any updates for more than 15 business days or if the tracking indicates that your package has been delivered but you have not received it within 2-3 days thereafter, we urge you to promptly reach out to us via the Contact Us [Contact us link]  page or live chat. We will promptly assist you with the necessary support.

If you've recently made a purchase with us and are eager to track your order, staying updated is a breeze with just a few simple steps. Like many other online retailers, Madixa provides tracking services to ensure our customers are always in the loop regarding their packages.

Here are some simple methods to track your order:

1. How can you find your tracking number?

Once your product has completed processing, we'll transfer the package to the shipping courier. At this stage, you'll receive a shipping confirmation email containing the tracking number. Please ensure to review your order placement email, which should include vital information such as the tracking number or a direct link to track your package. Make a note of the provided tracking details as they'll be necessary for the subsequent step.

2. How can you monitor your order once you've obtained the tracking number?

Step 1: Launch your web browser and navigate to our store at https://madixa.com/.

Step 2: Locate the "Track Order" section on the homepage. Typically situated in the footer menu of the website, click on the designated link or button to access the order tracking page.

• Access Madixa’s website via a computer:

• Access Madixa’s website via mobile phone:

Step 3: Input Your Tracking Details.

Upon reaching the order tracking page, you'll be asked to input your tracking information. Typically, this involves your order number and either the email address or tracking number provided in your order confirmation email. Enter these details accurately into the specified fields and click the "Track Order" button to commence the tracking process.

Step 4: Receive Order Notifications

After submitting your tracking information, our tracking system will fetch the most recent status of your order. You'll view the current whereabouts of your package, estimated delivery date, and any other pertinent updates. Please note that it might take a short while for the tracking information to appear, particularly if your order was recently placed.

There are several reasons why you may encounter difficulties tracking your order. Madixa would like to inform you about these reasons and provide the solutions:

• If you haven't received a tracking number: We will send shipping information via email to the email address used when placing your order. Please check both your inbox and junk/spam folder, as emails may sometimes be directed there.

• Tracking updates may not have been scanned yet, resulting in no current updates. Please allow 1-2 days for updates to occur.

• You might have entered an incorrect tracking number. Please review your email to ensure you have the correct one.

• The shipping courier has updated the tracking number.

If you have attempted all the solutions mentioned above without success in tracking your order, we kindly ask you to reach out to us via our Contact Us [contact us link] or via our Live chat, and we will offer you the required assistance.

Madixa sincerely apologizes for the fact that you haven't received your package. We understand your concern, and we're here to help. 

Please be assured and follow the steps below:

1. Inspect all possible delivery spots at your address.

If you cannot find your delivery at your doorstep, please search in the following places:

HOUSE

• Inside your house.

• Around your property, as the delivery person might have left the package in a secure location or left a Delivery Notice Card.

• Check with everyone in your household, as someone else may have received or retrieved the package.

Apartment building

• Your personal mailbox

• Security office

• Building manager or front desk

Community mail center

• Personal mailbox

• Package compartment (Typically, the shipping carrier leaves a key in your mailbox)

2.  Extend by an additional business day for the package to be delivered.

Although it may be disheartening to acknowledge, the package is on the verge of delivery. In rare instances, a package may indicate as 'delivered' but may require an additional 24 hours to actually arrive at your doorstep.

There are various reasons for this action:

• The primary reason is often to meet a daily delivery quota and save time; therefore, they may mark the delivery as complete prematurely.

• A mail carrier might have an error, or a computer glitch could mistakenly mark a package as delivered before its actual arrival.

3.  Reach out to your local post office for additional details.

If your package remains untraceable, we recommend visiting your nearby Post Office or contacting the shipping carrier responsible for deliveries to your address. Your local shipping carrier may be able to offer insights into the delivery process.

Below are some general methods to get in touch with them and file a claim:

• Reach out to the local post office or the shipping carrier by dialing their phone number.

• Navigate to the carrier's website and initiate a Missing Mail Search: The shipping carrier may request you to fill out a claim form, which can typically be found on their website or sent to you through email or mail. Ensure to complete the form accurately and provide all the necessary information.

• Keep track of the claim: Once the claim has been submitted, maintain communication with the shipping carrier's claims department and update us regarding any progress or results so that we can continue to monitor the situation on your behalf.

If the package remains un-located despite completing the aforementioned steps, we kindly ask you to reach out to us via our Contact Us [contact us link] or via our Live chat, and we will offer you the required assistance.

We recognize that occasional delays in delivery time can occur unavoidably. 

We've outlined some common reasons why your package may experience delays:

• Processing Duration: Every item in our store is handmade As a result, processing may take slightly longer than usual, particularly during peak seasons.

• Increased Demand and Order Volume: During peak seasons, holidays, or promotional events, online stores often experience a surge in order volumes. This sudden uptick in demand can overwhelm fulfillment centers and shipping carriers, resulting in processing and delivery delays. Despite Madixa’s best efforts, the sheer volume of orders can surpass the capacity of the logistics network, leading to delays.

• Weather Conditions or Traffic: It's not uncommon for packages to experience delays during busy periods, such as holidays or severe weather conditions like heavy snowfall, which can affect transportation times and cause longer delivery durations.

• Incorrect or Incomplete Address: Providing an inaccurate or incomplete address during order placement can result in delivery challenges. Shipping carriers depend on precise address information for successful delivery. Errors or omissions in the address details may cause delays in package delivery or even result in the package being returned to the retailer.

• Customs Clearance: Your package may occasionally undergo customs clearance, necessitating a few additional days for processing before it is released from customs.

• Lost package: As a result of the aforementioned factors, your order may arrive later than anticipated. However, if your tracking information hasn't been updated for over 10 days, it's conceivable that your package has been lost. While this may be unwelcome news, it is a possibility. If your package is lost, you can initiate a claims process and request a replacement or refund.

How to Handle a Delayed Order:

1. Monitor Tracking Information: Utilize the provided tracking number to keep track of your package's progress. This can help you understand any delays or the current status of your shipment.

2. Reach Out to Us: Contact Madixa’s customer support for updates and clarification regarding the delay. We can investigate the issue, provide information, or suggest potential solutions.

3. Contact the Shipping Carrier: If the delay is attributed to issues with the shipping carrier, reaching out to them directly can offer further insights and assistance.

In the realm of shipping and logistics, undeliverable packages can pose challenges for both customers and businesses. It's crucial to comprehend the reasons behind these occurrences to refine shipping procedures, boost customer satisfaction, and mitigate disruptions. In this article, Madixa will explore the common factors leading to undeliverable packages, elucidating the intricacies of package delivery and providing insights into potential remedies.

1. Inaccurate Address Information

A leading cause of undeliverable packages is inaccurate or incomplete address details supplied by the customer. Factors contributing to failed delivery attempts include:

• Typos

• Absent apartment numbers

• Outdated addresses

We urge you to review your address carefully when placing your order to mitigate this issue.

2. Recipient Unavailability

Undeliverable packages may result from the intended recipient being unavailable to receive the delivery.

Whether due to work obligations, travel, or personal reasons, there are instances when the recipient cannot be present at the specified address during the delivery timeframe.

3. Unsuccessful Delivery Attempts

Occasionally, despite the efforts of delivery personnel, packages may not reach their intended recipients. Factors leading to unsuccessful delivery attempts can include recipients being absent, gated communities being inaccessible, or inadequate delivery instructions.

4. Customs and Import Regulations

In the realm of international shipments, customs and import regulations present considerable hurdles. Packages may undergo customs inspections, potentially leading to delays or even package returns.

5. Package Damage or Loss

There are instances where packages may incur damage or become lost during transit. Mishandling, accidents, or theft can all be contributing factors to these occurrences.

6. External Factors: Weather and Natural Disasters

External influences like extreme weather conditions or natural calamities have the potential to disrupt transportation networks, resulting in undeliverable packages. Storms, floods, or other catastrophic occurrences may render certain areas inaccessible or cause considerable delays.

7. The recipient declined the delivery

A gift recipient who is not anticipating a gift may refuse a package if they suspect it was delivered to them in error.

Upon receipt of the package from the delivery service, certain countries may impose additional charges such as import fees, customs fees, or handling fees. Please note that not all countries apply these charges, as it varies based on your country's regulations, which are beyond our control. Moreover, these fees are levied by your government and are not included in your initial payment.

We acknowledge the frustration that can arise from receiving an incomplete order. 

• Please review your tracking confirmation email to determine if your items were dispatched in separate shipments. Orders containing multiple items may arrive in separate boxes and on different dates. Each package will be assigned its own tracking number. If your missing item was shipped separately, it may still be in transit to you.

• If you cannot find an additional shipment and are still missing items, please reach out to us. Kindly provide photos of the received items along with the package's packaging, including the detailed shipping label. We're here to assist you.

In the event that a delivery cannot be completed, the item will be returned to the specified return address. Items commonly get sent back to the sender for the following reasons:

• The address provided is invalid or incorrect.

•  The recipient has relocated without providing a forwarding address.

• The recipient declines to accept the item.

• The package sustains damage during transit.

Before contacting us, please double-check the shipping address provided in the confirmation email.

• If the shipping address is accurate, kindly reach out to us through our Contact Us page or on our live chat, and we'll endeavor to resolve the issue for you. However, if the shipping address is incorrect, we will require a re-shipping fee to resend your order.

Our company is headquartered in Delaware. To ensure efficient delivery, we sometimes ship items directly from our supplier to you. This method streamlines the shipping process, reducing delays and enhancing our ability to meet your expectations for prompt and reliable service. Through this approach, we leverage our supplier network to improve delivery efficiency for our customers.

If your tracking number isn't operational upon receiving the email confirmation, kindly allow 1 - 3 days for it to update. After this period, if you encounter persistent issues, please don't hesitate to reach out to us through our Contact Us page.

Please be assured that delays or temporary gaps in tracking updates are not unusual, particularly during peak shipping seasons or unforeseen events such as severe weather or transportation disruptions. We acknowledge your concerns regarding the absence of recent updates on your package's tracking information, and we wish to assure you that several factors may contribute to this, including:

1. The shipment could still be in transit.

This might happen during periods of high volume, such as holidays, or during extreme weather conditions, or if a component of the delivery chain experiences a disruption, such as a strike. Please allow 3 - 5 days before checking again.

2. Your package is experiencing a delay in customs.

If your tracking information shows that the package has reached your country but lacks further details, it could be held up in customs. This is common, especially during the holiday season when there is a surge in package volumes. Kindly allow up to 48 hours for updated information.

3. Your package is missing.

If the tracking details are incomplete or inaccurate, such as showing a location different from the intended destination, or if there have been no updates for more than 10 days, there's a possibility that your package may be lost.Your package is missing.

Please feel free to get in touch with us, providing the details of your order. We will proceed to initiate an official inquiry with the delivery courier or arrange for a replacement for your lost package if it cannot be recovered.

Once your order is processed, you'll receive an email notification containing your tracking number, allowing you to monitor your package's journey until it reaches your doorstep. Most orders are fulfilled and dispatched within 7-15 business days.

Sometimes, there could be an error in the email address provided. If you haven't received any emails containing the tracking number in your inbox or spam folder within 10 business days of your purchase, please feel free to reach out to us via our "Contact Us" page or via our live chat.

We provide our valued customers with two convenient shipping options to suit their needs. You can opt for our standard shipping, which comes at no additional cost to you, ensuring your items are delivered to you without any extra charges. Alternatively, if you prefer expedited delivery and additional perks, you can choose our premium shipping option, available for just $3.99. With this premium service, you can enjoy faster delivery times and enhanced shipment tracking, guaranteeing a smoother and more efficient shipping experience.

Any refunds will be applied to your original method of payment. After we initiate the refund, it may take some additional time for your financial institution to process and make the funds available in your account.

You should anticipate seeing the funds returned to your account within 2 to 10 business days, depending on your bank. 

Please note: If the credit has not yet been posted to your account, kindly reach out to the card-issuing bank for further assistance.

To request a refund or replacement, please visit the Contact Us page or via our live chat if:

• You're dissatisfied with your order due to product description discrepancies.

• You encounter issues with the item, such as damage, incorrect size,design or colors.

• Your products haven't arrived, and the expected delivery time has significantly exceeded.

Once we've processed the refund, you can expect to see the amount reflected in your payment account within 2 to 10 business days, depending on your bank's processing time.

If the credit hasn't appeared in your account after this period, please reach out to the card-issuing bank for further assistance. Sometimes, banks may hold transactions for various reasons.

Currently, our return window lasts for 30 days from the date you received the package. If it's been over 30 days since your package arrived, unfortunately, we're unable to process a return. You may check the return policy here [Link]. 

If you've received items that are broken, damaged, incorrect, or of low quality, please reach out to us immediately through our Contact Us page. We'll assist you in obtaining a refund or replacement without the need to return the items.

Our dedicated Customer Service team will swiftly review your request and reach out to you with prompt solutions.

If you've encountered issues with incorrect size,incorrect color, damaged, or low-quality items and wish to receive a replacement or refund, kindly furnish us with this detail.

• Images of the item you received - Showing the size

• Shipping details

If you encounter any damaged items, kindly supply us with clear photos showcasing the issues. 

Typically, you have the option to select between receiving a replacement (with the same processing time as the original order) or a refund credited back to your account. Madixa will then proceed with your chosen preference.

If you've recently received broken/damaged, incorrect, or low-quality items, we'll happily send you a replacement item at no additional cost.

In certain situations, there may be an additional fee for sending you the replacement item, which could include shipping fees or price differences. Examples include:

• Change size

• Change to different items

• Change color

Please be aware: If the mistake is not due to our error, an additional fee will be charged.

If the item you received doesn't match your order, please get in touch with us, and we'll promptly send you the correct order at no additional cost.

Processing will occur within the subsequent 24 to 48 hours.

Processing Time: All orders are typically processed within 24 to 48 business hours.

Delivery date:  Allow 7 to 15 business days. This timeframe starts after your shipment is sent.

For more details regarding shipping duration, kindly refer to it HERE [Link].

Once your replacement order has been processed, your item will be dispatched, and a new tracking number will be generated for the original order. This tracking information will be sent to your email address. Please ensure to check both your inbox and spam folder to receive it.

If you require further assistance, please don't hesitate to contact us, and we will provide immediate support.

If you received an incorrect size, we can offer you a free replacement. However, if the received item doesn't fit and you wish to exchange it for a different size, we will assist you in obtaining the correct size for an additional fee. For more details on this matter, please don't hesitate to reach out to us.

The cost of a replacement item may vary depending on the reason for the replacement. In certain instances, there might be a fee associated with resending the item, while in others, no additional charges apply.

• If you've received broken, damaged, incorrect items, or items of low quality, we'll promptly send a replacement item at no extra cost.

• Conversely, if the error is not attributed to us, an additional fee will be required. These circumstances might include size changes or exchanges for different items.

For more details, please feel free to reach out to us. Please ensure to include photos of the received item along with the shipping label for our team's prompt review and assistance.

In response to your query, we provide a range of discount codes tailored to meet our customers' requirements. Here's a simple guide on how to acquire these codes from our store.

1. Subscribe to our website at Madixa.com

If you want to received a discount code, you may visit our website and this message will pop up on your screen. 

Once the pop-up message appears on your screen, please enter your email address to receive a discount code via email.

2. Feel free to reach out to us for immediate assistance.

Our support team is dedicated to finding the best deals for you. Contact us to obtain a discount code for your order. Please note that only one code can be used per order.

If you encounter this message, it indicates that the coupon code you've received cannot be applied to this order, or perhaps you've entered an incorrect code.

Frequent problems encountered with promotional codes:

• Products must fulfill all conditions outlined in the coupon offer, including but not limited to, minimum and/or maximum purchase requirements, as well as restrictions on collections/items. Please refer to the email for further details on eligible items to which the coupon can be applied.

• The code has already been utilized. Our coupon codes are designed for single use only. If you've previously redeemed the code, it will not be valid for use again.

• The code you entered does not match the advertised format precisely. Please try copying and pasting it, ensuring no additional characters or spaces are included.

• The coupon has expired. Each coupon comes with an expiration date, so be sure to utilize them before they expire.

If after reviewing the above steps you continue to encounter issues with using a coupon, kindly submit a ticket HERE. Ensure all mandatory fields are completed and include a screenshot of your checkout page displaying the promo code and all items in your cart.

Once you've chosen the item(s) you wish to buy, proceed to the checkout page. Enter the coupon code into the designated "discount code" box. After entering the code, click on Apply, and your total will then display the discounted amount.

For additional details regarding common problems with promo codes, please consult this article. If you have any further inquiries or concerns, feel free to reach out to us.

The coupon discount must be applied BEFORE finalizing your purchase. Madixa will not issue refunds for any forgotten discount amounts if customers fail to apply the code during checkout. We sincerely apologize for any inconvenience this may cause.

Unfortunately, as per our policy, only one code is permissible per order. Additionally, please ensure that your order satisfies the requirements of the discount code. We recommend verifying these criteria before application, and if you encounter any challenges, do not hesitate to reach out to us for assistance.

Customs regulations differ significantly between countries, with some not imposing import fees on shipments while others do. Please note that taxes are not incorporated into the prices listed on our website, meaning you may be responsible for paying duties and taxes upon receipt of your order. Import taxes, duties, and any associated customs fees could be applied when your order reaches its destination, as determined by your local customs authorities.

A declined card is among the most frequent causes of order placement failure. We fully comprehend the frustration this can cause. Please consider the following reasons listed below if your card payment has been declined and you're uncertain about the cause.

• Card not activated: Ensure your card has been activated if it's new or recently reissued.

• Verify your information: Make sure all details were correctly entered. A common error is mixing up CVV numbers.

• Expiration date: Check that your card hasn't expired.

• Exceeding credit limit: If the transaction exceeds your credit limit, it may be declined. Some cards may allow exceeding the limit, while others won't.

• Suspicious activity: Transactions that significantly deviate from your usual spending patterns may be flagged as potential fraud. In such instances, confirm the transaction by entering the OTP (One Time Password), or contact your bank before trying again.

• Account closure: If your account has been closed, consider using a different card or contacting your bank.

• Technical issues: Should there be a technical error, attempt the transaction again later. Remember, if your card is new or has been reissued, activation is necessary.

If all details appear accurate, please contact your card issuer's customer service, using the number found on the back of your card. They may require a conversation with you before approving the payment. Should you continue facing difficulties in placing your order even after these steps, we suggest opting for PayPal at checkout to conserve your time and energy. PayPal offers an additional layer of security and fraud protection, encrypting your bank and credit card information to keep it secure. This ensures that customers can make purchases with confidence and peace of mind.

If you receive a double charge for a single purchase, the initial step is to review the confirmation email.

If you receive multiple confirmation emails with distinct order numbers, indicating multiple orders have been placed, please thoroughly review the order details. Subsequently, feel free to reach out to us either by contacting us directly [link] or through our live chat support.

When purchasing, it's crucial to understand the available payment methods. This article aims to give you an overview of the payment options commonly accepted by Madixa.

The payment options we offer are:

• Credit and debit 

• Paypal

We understand that your top priorities involve the security and privacy of your online transactions. At Madixa, rest assured that we prioritize the safety of your personal information, and your credit card details are not retained on our servers.

Credit and debit cards are equipped with a security code to enhance security measures. Typically, this code consists of 3 digits located on the back of the card.

Ideal for individuals seeking a stylish dress shoe that strikes the perfect balance between comfort and versatility for everyday wear, these shoes seamlessly blend the sophistication of business casual attire with the unparalleled comfort and support of orthopedic footwear.

1. Details

•  Reliable Traction - These shoes offer excellent traction, preventing slips on wet or icy surfaces.

• Orthopedic Innovation - With an ultra-supportive sole and even pressure distribution, these shoes offer comprehensive support for the mechanics and structure of your foot, ankle, and legs.

• Handsome & Versatile Design 

• Premium Materials - Crafted with genuine leather both on the exterior and interior, these shoes are built to endure for the long haul.

• Reduction in Pain

• Slip-Resistant Sole

• Superior Support - Perfect for individuals accustomed to foot, ankle, or leg discomfort, these shoes boast a uniquely engineered sole that provides support from toe to thigh.

• Posture Correcting

2. Size

• 8

• 8.5

• 9

• 9.5

• 10

• 10.5

• 11

• 11.5

• 12.5

• 13

• 14

• 15

3. Color

• Black

• Brown

• Blue

Exuding timeless elegance in rich brown leather, these upgraded orthopedic shoes offer unmatched comfort with cushioned soles that enhance posture by addressing muscle weaknesses and imbalances. Whether for everyday wear, travel, or any occasion, these shoes are crafted with a specially designed sole that alleviates discomfort while realigning bones in the feet and body, promoting a more comfortable and healthier walking experience.

1. Details

•  Reliable Traction - These shoes offer excellent traction, preventing slips on wet or icy surfaces.

• Orthopedic Innovation - With an ultra-supportive sole and even pressure distribution, these shoes offer comprehensive support for the mechanics and structure of your foot, ankle, and legs.

• Handsome & Versatile Design 

• Premium Materials - Crafted with genuine leather both on the exterior and interior, these shoes are built to endure for the long haul.

• Reduction in Pain

• Slip-Resistant Sole

• Superior Support - Perfect for individuals accustomed to foot, ankle, or leg discomfort, these shoes boast a uniquely engineered sole that provides support from toe to thigh.

• Posture Correcting

2. Size

• 7 (Kapda boots)

• 7.5 (Kapda boots)

• 8

• 8.5

• 9

• 9.5

• 10

• 10.5

• 11

• 11.5

• 12.5

• 13

• 14

• 15

3. Color

• Black

• Blue

• Brown

As we transition into the cooler autumn and winter seasons, there's a noticeable chill in the air. And what better way to elevate every outfit than with a perfect pair of comfortable and stylish boots? These versatile boots can be effortlessly dressed up with slacks and a tucked shirt, or kept casual with jeans and your favorite plaid flannel. Step into the colder months with confidence, knowing that your style is spot-on.

1. Details

• Reliable Traction - These shoes offer excellent traction, preventing slips on wet or icy surfaces.

• Handsome & Versatile Design 

• Orthopedic Innovation - With an ultra-supportive sole and even pressure distribution, these shoes offer comprehensive support for the mechanics and structure of your foot, ankle, and legs.

• Reduction in Pain

• Slip-Resistant Sole

• Superior support

2. Size

• 6.5

• 7 

• 7.5 

• 8 

• 8.5

• 9

• 9.5

• 10

• 10.5

• 11

• 11.5

• 12.5

• 13

• 14

3. Color

• Brown

• Black

As we transition into the cooler autumn and winter seasons, there's a noticeable chill in the air. And what better way to elevate every outfit than with a perfect pair of comfortable and stylish boots? These versatile boots can be effortlessly dressed up with slacks and a tucked shirt, or kept casual with jeans and your favorite plaid flannel. Step into the colder months with confidence, knowing that your style is spot-on.

1. Details

• Non-Slip Traction

• Support sole

• Premium Leather

• Slip, Zip and Go

• Walk in Comfort

• Texture Temptation

2. Size

• 8

• 9

• 9.5

• 10.5

• 11

• 11.5

• 12.5

• 13

• 13.5

• 14.5

3. Color

• Black

• Brown

• Maroon

Crafted from smooth leather with a timeless yet distinctive design, these orthopedic shoes boast cushioned soles and a padded interior, ensuring excellent support for your feet and all-day comfort every time you slip them on.

1. Details

• Reliable Traction - These shoes offer excellent traction, preventing slips on wet or icy surfaces.

• Handsome & Versatile Design 

• Supportive sole Innovation

• Unique and affordable

• Slip-Resistant Sole

• Superior support

2. Size

• 8.5

• 9

• 9.5

• 10

• 11

• 11.5

• 12.5

3. Color

• Blue

• Black

• Brown

For cleaning the outside of your shoes, begin by using a shoe brush to remove any dust on the surface. Next, apply shoe polish or leather cleaner to softly remove dirt. When cleaning the interior of leather shoes, utilize a toothbrush with shower gel or toothpaste to tackle odors, spots, and stains. It's best to avoid exposing leather shoes to direct sunlight to prevent them from becoming stiff. Additionally, be cautious of oil exposure as it can lead to damage to the glue. Regularly monitor moisture levels to prevent the growth of mold.

Our shoes are meticulously crafted from top-grade leather, renowned for its exceptional quality and durability, ensuring optimal performance and comfort in a wide range of weather conditions.