Delivery Policy
Shipping and Delivery
At Madixa, we take pride in offering made-to-order products to ensure each item is crafted just for you. When you place an order with us, we begin the production process to deliver the best quality possible.
We collaborate with a variety of manufacturers to bring you a wide selection of personalized items, which allows us to offer competitive pricing on all of our products. Please see below for details on our shipping and delivery policies.
Processing Time
Orders are processed once payment is accepted. Please note that production times can vary depending on the item.
Shipping & Handling
We know that timely delivery is important to you, and we strive to get your order to you as quickly as possible. Our standard shipping method ensures reliable and affordable delivery for all of our customers.
- Delivery Time: 7-15 business days
- Shipping Cost: $3.99 flat rate per order
- Free Shipping: Orders over $65 qualify for free shipping
Important Notes
- Special Occasions: During busy periods such as Valentine’s Day, Mother’s Day, and Christmas, please allow for slight delays in delivery.
- International Orders: If your order is being shipped internationally, it may take longer to arrive due to customs clearance procedures.
- Remote Locations: Deliveries to remote areas, such as Puerto Rico, Guam, Hawaii, or military addresses, may take additional time.
Customs, Duties, and Taxes
Customs policies vary widely, and some countries do not charge import fees for shipments, while others may. Tax is not included in the price listed on our website. This means you may be responsible for paying duties, taxes, and any related customs fees once your order arrives at its final destination. These fees are determined by your local customs office, and we have no control over or influence on the charges.
Order Tracking
Once your order is shipped, you will receive an email with a tracking link. This will allow you to follow your package every step of the way. Please allow 5-7 days for the tracking information to update in the carrier’s system.
If you do not see tracking updates after this period or if your delivery is delayed, please contact us, and we will assist you.
Incorrect Address
Please double-check your shipping address at checkout to ensure it is correct. We are not responsible for orders delivered to the wrong address due to incorrect information provided. Once the parcel has been dispatched, we cannot reroute it.information provided. Once the parcel has been dispatched, we cannot reroute it. If you need assistance, contact us as soon as possible.