Returns and Refunds
Returns
If your product is defective or not working properly, let us know and we will send you a replacement product.
Items that have been purchased from retailers, incorrectly purchased products and products damaged due to incorrect operation by the customer cannot be returned.
You have 30 days to decide if an item is right for you. If you want to return or exchange the item, please contact us within 30 days of delivery.
There are certain situations where only a partial refund will be given:
- Any item that is not in its original condition, is damaged, or has parts missing that are not due to our fault
- Any item that is returned more than 30 days after delivery
Refunds
Once we've received and checked the returned product, we will email you to let you know we've received your returned item. We will also notify you of our approval or rejection of your refund.
If approved, we will then inform you thru email that we are refunding the amount paid.
If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
Late or missing refunds
If you haven't received a refund yet, please contact your credit card company first. It may take some time for your refund to be officially posted.
If you've done all of these and still haven't received your refund, please contact us at Support@madixa.com.
Exchange
We only exchange items if they are defective, damaged or different from the one you ordered. If you'd like to exchange it for the same item, email us at Support@madixa.com. Note: Please do not send your return to the address on your package. This is not our return address and will affect the processing of your return. Send us an email at Support@madixa.com.
Cancellation policy
The expected time to report an article, product or service that is to be canceled / exchanged is only 24 hours. We ship our products within 1-4 days. Therefore, if the product has already been shipped, we cannot cancel the order.
Shipment
To return your product, email us at Support@madixa.com.
You must pay the shipping cost for the return of the item.
The shipping cost is non-refundable. If you received a refund, the cost of shipping back will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you can vary.
If you're shipping an item for more than $75, consider using a trackable shipping service.